Microsoft aims to reduce ‘tedious’ business tasks with new AI tools – Ars Technica

An AI-generated image of an alien robot worker.
Enlarge / An AI-generated illustration of a GPT-powered robot worker.


On Monday, Microsoft integrated ChatGPT-like artificial intelligence technology into its Power Platform and Dynamics 365 developer tool, Reuters reports. Affected tools include Power Virtual Agent and AI Builder, both of which have been updated to include the GPT Large Language Model (LLM) technology created by OpenAI.

The move follows the trend of tech giants such as Alphabet and Baidu integrating generative AI technology into their offerings, and of course, the multi-billion dollar partnership between OpenAI and Microsoft announced in January.

Microsoft’s Power Platform is a developer tool that enables building apps with minimal coding. Its updated Power Virtual Agent allows businesses to point an AI bot at a website or enterprise knowledge base and then ask it questions, which it calls Conversation Booster. “With the Conversation Amplification feature, you can use the data source that contains your single source of truth across many channels through the chat experience, and the bot’s responses are filtered and moderated to adhere to the principles of ‘Microsoft Responsible AI’, Microsoft writes in a blog post. job.

Additionally, AI Builder now includes generative AI capabilities similar to the ChatGPT API (called Azure OpenAI Service), which allows developers to generate text using GPT models, including potential report summarization, generating content ideas and routing customer emails to the appropriate department.

Dynamics 365 co-pilot

Microsoft has also released a new version of its Dynamics 365 business management platform that includes AI integration. Dynamics 365 Copilot automates some “tedious tasks,” such as manual data entry, content generation, and note taking.

In particular, Microsoft says that the Dymanics 365 co-driver can draft contextual responses to queries in chat and email, create an email summary of a Teams meeting in Outlook (as well as pull vendor system details ) and provide an interactive chat experience on knowledge bases. and case history.

In sales parlance, Copilot integrates with customer relationship management (CRM) and enterprise resource planning (ERP) systems to help companies streamline their sales and customer support processes.

That said, big language models have a big problem with hallucinating or making things up. Time will tell if Microsoft tunes OpenAI’s models well enough to avoid these tendencies. Given the recent Bing Chat debacle, business owners might be reluctant to hand over important business tasks to potentially unreliable AI systems.

Microsoft announces that its CEO, Satya Nadella, will host an event on March 16 to discuss “reinventing productivity with AI”. While Microsoft recently announced AI updates for its Windows operating system, it has yet to do so for its Office productivity suite, which includes Word and Excel. As software makers turn to generative AI assistants, will Clippy finally have the last word?

Leave a Comment